Buy ooma Core VoIP Phone System with No Monthly Phone Service Bills

We have had the Ooma device at home for several months, as the only home phone service (read: no landline but individuals with cell phones). For approximately a month we have had problems receiving telephone calls through Ooma. First, the problem seemed only to be a delay of approximately 10 seconds between the time we picked up the telephone and the time we heard the caller. It occurred sporadically. Now, it is frequent for us to not get a large percentage of calls at all - they go straight to voicemail without any ringing. (Note that while Ooma has a "direct to voicemail" setting we have never used it.) Our connection (DSL) meets Ooma specifications and we have carefully followed the manual in setting up the hardware.

Customer service received from Ooma has been minimal. When calling for support, I have always waited approximately 20 minutes. Once or twice I got through to a customer service rep; all other times I was directed to a voicemail system, left a message, and received no response. I have been corresponding with a CSR via E-mail about this problem but received a canned reply copied from the FAQ web page followed by no useful help.

If you sincerely believe that you will have no problems following setup of your Ooma system during the years-long lifetime allotted to the hardware, Ooma may be for you. Please, though, be warned. Once Ooma has your money for the hardware and you have reached the point where it is not returnable to the retailer, they have no financial motivation to give you customer service unless you subscribe to their "premier" add-on telephone services. If you provide them no additional income, they receive no benefit from giving you additional (costly) customer service from their employees.

Please reconsider if you are thinking of purchasing the Ooma system; even if you set up everything properly and Ooma works at first, it is no guarantee of continued success. We believed we were doing a financially responsible thing by investing in Ooma's hardware and replacing the landline with their service. Now we sincerely regret this decision and hope you will not make the same mistake.Get more detail about ooma Core VoIP Phone System with No Monthly Phone Service Bills.