Low Price ooma Core VoIP Phone System with No Monthly Phone Service Bills

I ordered this thing a few days ago and it arrived fairly quickly. This is not a review of the actual equipment and its performance, but of the Oooma Customer service. I currently use Vonage and I wanted to try Ooma. I want to port my current number. Ooma says you must call them after you activate it to complete the porting process. That's where the problem is. I have now been holding on for over 90 minutes listening to an endless if irritating music recording.
After holding on for eternity, the line goes quiet and I get disconnected.
This, after ponying up $220.00!!
So, I must resign myself to trying again and again. I guess I should prepare myself for a long weekend, and perhaps repackage and return the thing.
So much for customer service.

Update: 1/12/09

Well, after I posted this same review on their website, (including my phone number), I finally got a call a day later from a pleasant fellow who apologized and said that they are in the process of improving their customer service thru hiring more staff. Since I wanted to port my number, he advised me to wait till the process is complete (21-28 days) before I hook up the gadget into my Verizon FIOS modem. This seems like an excessively long wait, but I have chosen to give them another chance. The prospect of ending the 25-dollar monthly payment to Vonage is too tempting to let this go.Get more detail about ooma Core VoIP Phone System with No Monthly Phone Service Bills.